Making teams achieve compliance
"All business work that passes ethics, respect and professionalism always generates a good image of your company and always generates a good result in your commercial objectives, strengthening your achievements that satisfy all equally."
The CLIA platform is a cloud-based service that captures the knowledge of specialists, structures them to be used remotely, via the web, ensuring compliance with industry norms, processes and legislation, providing trust, commitment, registration, trackability, compliance and quality to the project. In Brazil, we apply this technology mainly in the sector of Construction, attending the NBR 15575/2013 • Norma de Desempenho das Edificações ( Building Performance Standard ).
The CLIA® was created from a specific need of the Brazilian Civil Construction sector, to allow a smarter approach in meeting standards where there is a diverse team and difficulty in defining the responsibilities of each one.
The gain that CLIA® brings to your company goes beyond quality improvement. It brings you to a new level of organization, with definitions of timely responsibilities so that risks are mitigated and costs of non-conformance decrease appreciably
If you identify some of the needs below as important to the compliance process, CLIA® will bring an important differential to your business.
All staff must be able to comply with an internal standard, law or procedure
It is not machines, tools and systems that generate compliance, but people. And these well-trained people are capable of producing compliance, meeting and exceeding all expectations.
For this, training is needed. The problem begins when, within the team, there are outsourced professionals, whose training is not benchmarked by your company.
CLIA® dramatically reduces training time for meeting a standard or process, letting the professional respond to what he or she already knows, without getting lost in unnecessary trainings that contribute nothing to compliance.
The standard or legislation is very extensive and there must be assured that nothing has been forgotten
Most norms and laws are large enough that the risk of forgetting to attend to a certain item creates a lack of confidence in the team. Insecurity that can significantly compromise the end result.
With CLIA®, the compliance process comes with a guarantee of 100% coverage of the items in the standard or legislation. This creates a zone of comfort, where productivity increases and limb resistance is reduced
The team has to act collaboratively
Collaboration means working together with others, acting together for a common purpose, participating in discussion groups, and putting together two or more ideas to form an even better one.
A collaborative company basically consists of this: it engages its internal team with partners and customers, making them active all the time and being able to achieve compliance.
In CLIA®, collaboration is inherent in the methodology. With a simple and clear flow, within an environment that leaves no doubt of what needs to be done, collaboration is achieved, even with large heterogeneous teams located geographically distant.
The process is long and the service must be adequate to the phase in which the project is
The cycle of a compliance process is usually long, consisting of several steps where items can have a lower cost if they are met at the right time.
Knowing to define this moment is the difference between a smooth and smooth process and another with budget overflow.
The CLIA® methodology ensures that the questions will appear to the right person at the stage the project is in, guiding you to an appropriate effort for that moment, without wasting resources on decisions that should only be taken later in the process.
The scope of responsibilities of each to the compliance process is unclear
In large standards, often what each team member needs to do in the compliance process is interpreted in different, and often conflicting, ways.
Defining the scope of responsibility of each team member, appropriate to the process step, makes the compliance effort less and significantly lessens the team engagement resistance as a whole, facilitating the relationship of nonconformities with the person responsible for that item.
With a standardized process, the CLIA® defines the scope of each, which repeats project by project. In this way, there is no doubt who is responsible at that stage, for that item of the standard.
Negotiations need to be recorded and formalized
Without registration, there is no process management. Changes must be registered, from the origin (who requested it) until its resolution (who refused, who accepted the request, what was changed).
For this, the CLIA® provides a complete system of change management, elaborating through the process a Technical Memorial, formalizing all the decisions taken through a single, easily accessible document.
The decisions taken need traceability
Often we spend hours on emails and meeting minutes trying to locate who decided on certain information, what were the justifications for it, etc.
In CLIA® there is so-called bidirectional traceability. You can find out, with a click, all the history of changes to a certain item of the Technical Memorial, who was responsible and when, but also can find out what impact on the Memorial caused by a response from a particular team member to a checklist item .
The cost of not attending could jeopardize the project
Every project has a cost. If the project fails, someone will lose money. The concern in funding projects involving complex legislation or standards is that many of the expenses occur after the ideal time when we could mitigate or even avoid it. If it's a big enough problem, the project ends there, with no return on investment.
The risk mitigation provided by the CLIA® methodology transforms a containment of damages into a process guided by success, reducing the risk of failure in its compliance process and, of course, radically reducing the cost of legal proceedings arising from non-service.